Terms of service
International Marble - Terms and Conditions
In these conditions International Marble is referred to as the Seller. Any customer
purchasing goods from the Seller is referred to as the Purchaser.
1. BASIS OF THE CONTRACT
1.1 Any order received by the Seller from the Purchaser shall be accepted entirely at the
discretion of the Seller, and if so accepted, will only
be accepted upon these conditions (hereinafter referred to as “the Conditions”).
1.2 Each order which is so accepted shall constitute an individual legally binding contract
between the Seller and the Purchaser and such
contract is hereinafter referred to in these Conditions as “an Order”.
2. PRICE OF GOODS AND PAYMENT
2.1 The price of the goods shall be that contained within the Seller’s current published price
list on its website or, if different, the price
contained within the quotation at the date of acceptance of the Order.
2.2 All prices contained within the Seller’s quotation are valid for 30 days only from the date
shown on the quotation or until earlier
acceptance by the Purchaser.
2.3 All published prices are inclusive of VAT but exclusive of delivery charges. Delivery
charges shall be separately itemised on the Seller’s
Payment of the purchase price in full is required at the time of acceptance of the Order by
4.1 The goods will be delivered to the delivery address provided by the Purchaser. If delivery
is unsuccessful due to either:-
(i) An inaccurate or incomplete delivery address;
(ii) No-one being present to accept delivery; or
then, once another delivery date is arranged, the Purchaser will be charged additional
delivery charges for each attempted redelivery.
4.2 Delivery of the goods is deemed to have taken place when the goods have been offloaded at
the nearest accessible point to the delivery
address, which in many cases will be the property kerbside. Delivery any closer to the property will
be at the driver’s discretions.
4.3 Risk of damage to or loss of the goods shall pass to the Purchaser upon delivery.
5. QUALITY & DESCRIPTION OF GOODS
All goods supplied by the Seller are natural materials and are subject to natural and geological
variations in markings, colour, texture,
cracks and vents, which are beyond the control of the Seller.
6. HANDLING & STORAGE AFTER DELIVERY
Immediately after delivery and examination by the Purchaser of the goods, the Purchasers shall be
responsible for moving the goods to
a suitable indoor dry and frost-free area of storage. The Seller accepts no liability for goods
improperly stored or handled.
The Seller recommends that the Purchaser employ only the services of a qualified and experienced
Tiler in the storage, handling, laying
and sealing of all natural stone floor tiles. The Seller also recommends that the Purchaser use a
good quality flexible adhesive and
grout. Natural stone tiles need to be sealed using a good quality and recognised brand sealant.
8. WARRANTIES AND LIABILITY
8.1 Where the Purchaser notifies the Seller of any defect, damage or material difference in
specification, the Purchaser shall afford the Seller
the opportunity to inspect the goods and to replace at the Seller’s cost damaged, defective or non-
compliant goods, or to refund to the
Purchaser the price of the damaged, defective or non-compliant goods (or a proportionate part
8.2 Where the Purchaser wishes to return the goods to the Seller, the Seller shall accept return of
the goods subject to the following:
8.2.1 Notification being given by the Purchaser to the Seller within 7 working days of delivery of
8.2.2 The goods being returned by the Purchaser to the Seller in the same condition that they were
received by the Purchaser; 8.2.3 Should the Seller accept the wish of the Purchaser to return the goods after the initial 7
working day period, payment by the Purchaser?
to the Seller of a Handling Charge of 15% of the price of the goods applies;
8.2.4 Payment by the Purchaser of the costs of carriage of the goods from the Seller to the
purchaser and again from the Purchaser to the Seller.
8.2.5 Refunds will be made within 30 days of receiving notification and return of goods in same
condition to our premises that the Purchaser wishes to return the goods to the Seller.
8.3 The Seller shall accept no liability in respect of any defect or damage arising from fair wear and
tear, wilful damage, negligence,
Up normal working conditions, defective or poor installation, miss-use or alteration or repairs of
the goods (unless undertaken by the