UK / EU Delivery Service
At International Marble, we believe in transparency when it comes to delivery charges. Our goal is to offer our customers a quick, straightforward, and value-packed delivery service. Here's an overview of our delivery rates and policies:
Express Delivery Service on All Orders Over £499.00
For orders within the UK:
- Orders from £10 to £499: £80
- Orders of £500 and above: £60
- Sample delivery (1 to 2 working days via Royal Mail first class): £3.99
For EU deliveries:
- Orders under £499: £400
- Orders over £499: EU delivery is £300 per pallet
- Pallet delivery is via carrier.
Please note that our delivery service covers mainland UK, Ireland, and the EU.
Delivery Rates by Region:
-
UK:
- 4 Free Samples: £3.99
-
EU and Rest of World:
- 4 Free Samples: £10.00
-
UK and Ireland:
- One Pallet (approx. 20 to 30m2): £49.00
-
EU:
- One Pallet: £220.00
Full Container Shipping Charges:
-
UK and EU:
- £3200.00 to £3500.00
- Excluding Local Taxes
-
USA:
- £6200.00 to £7500.00
- Excluding Local Taxes
-
Rest of World:
- Contacts us on cs@intmarble.com
- Excluding Local Taxes
Delivery Times:
Deliveries are typically made between 8am and 6pm, and specific time slots cannot be guaranteed. We request our delivery partners to provide a one-hour call-ahead notice if possible. Our delivery service requires a signature upon delivery, and an ID check may be requested.
Pallet Sizes:
For orders exceeding 100kg, pallet delivery is essential for the safe transportation of your tiles. These pallets are generally 'half' or 'full' size and measure approximately:
- Half size: 70 x 60 cm
- Full size: 70 x 120 cm
Please note that the maximum load on each pallet is 1000kg. Orders exceeding this weight will arrive on two or more pallets.
Kerbside Delivery:
Our deliveries are made to the kerbside only, as is customary for most pallet deliveries. Delivery drivers are not insured to enter your property, open the pallet, or physically handle the tiles. Since tiles are heavy, with some boxes weighing up to 30kg, we recommend arranging for assistance to promptly move your order into your property.
Accepting Your Delivery:
Ensure that a responsible person is present upon delivery to:
- Inspect for any damage
- Verify the presence of all items
- Sign to accept the delivery
Damages:
In the unfortunate event of damage to your order during transit, please follow these steps within 24 hours of receipt:
- Sign "DAMAGED" on the delivery note
- Take photos of all damaged tiles
- Email us at [Provide Email]
For sustainability reasons, we recommend using damaged tiles for cuts in your project whenever possible. We'll dispatch free replacements or credit you for damaged tiles after reviewing your form and photos.
Access Issues:
Please inform us in advance of any local access issues such as narrow lanes, repair works, or road closures. We'll make alternate arrangements if needed, possibly incurring an extra charge for a smaller vehicle or re-delivery.
Cancelling Your Order:
To cancel your order, contact cs@intmarble.com within two hours of placing it. Orders are dispatched quickly, and redelivery charges may apply if the order has already left our premises.
Changing Your Order:
We can amend quantities, delivery dates, or addresses if you contact us within two hours of placing your order. After this window, redelivery charges may apply.
Late Deliveries:
Occasionally, external factors like traffic or weather may cause delivery delays beyond our control. We'll do our best to notify you of any delays. We recommend not scheduling tradespersons until after your order has been delivered.
Tile Storage:
If you're not ready for immediate tile delivery, we offer free storage in our warehouse for up to two months. For extended storage, a small charge may apply. Contact cs@intmarble.com for details.